My Aged Care serves as the centralised authority overseeing subsidised aged care services throughout Australia. For official aged care funding and government program arrangements, engaging with this organisation is imperative.
We’ve compiled a comprehensive array of My Aged Care contact details, including phone numbers, website links, and physical locations for in-person consultations with a representative. Bookmark this resource for swift access whenever required.
Australia’s aged care system ranks among the world’s finest, with substantial government investments to ensure comprehensive care provision as individuals age. Familiarising oneself with the workings of My Aged Care is crucial for accessing the range of residential and at-home aged care services available to senior Australians.
How to contact My Aged Care
Contacting My Aged Care is facilitated through various channels, reflecting its governmental status and commitment to accessibility. These avenues include online portals, telephone hotlines, and face-to-face interactions. Moreover, provisions are made for hearing-impaired individuals to ensure inclusivity.
By Phone:
Dialing the toll-free My Aged Care number, 1800 200 422, connects individuals across New South Wales, Queensland, South Australia, Victoria, Western Australia, the Australian Capital Territory, Tasmania, and the Northern Territory.
Operational from 8:00 am to 8:00 pm Monday to Friday, and Saturdays from 10:00 am to 2:00 pm, this service remains closed on Sundays and public holidays.
Overseas callers may reach out on +61 2 6289 1555 during weekdays between 8:30 am and 5:40 pm AEST.
For those needing assistance with phone calls, support options are available, including the designation of a representative or translation services. Additionally, provisions cater to the needs of the hearing impaired, with the National Relay Service and NRS Helpdesk providing alternatives.
Online:
My Aged Care’s online platform offers a wealth of information, enabling users to assess eligibility, apply for services, and manage their care arrangements. A personalised online account via myGov facilitates streamlined access to relevant information and services.
In person:
Face-to-face support through My Aged Care is expanding nationwide, with designated locations providing personalized assistance. Booking appointments with Aged Care Specialist Officers can be done via video chat or in person, ensuring tailored guidance.
By Mail:
Written correspondence to My Aged Care is directed to the PO Box 1237, Runaway Bay, QLD 4216 address. My Aged Care is the primary avenue for accessing government-funded aged care support, essential for arranging necessary care for oneself or loved ones.
Read more about My Aged Care:
All about My Aged Care – Aged Care Decisions
Why you may need to contact My Aged Care
Key services provided by My Aged Care include:
- aiding individuals in navigating the aged care system
- arranging assessments
- accessing referrals
- understanding associated costs.
Contacting My Aged Care is advised when facing challenges such as memory loss, mobility issues, or declining quality of life.
Find aged care providers with Aged Care Decisions
Aged Care Decisions offers a free, fast, and independent matching service, streamlining the process of finding suitable care options. With our assistance, families can navigate the aged care journey confidently and efficiently.
